Delivering quality public services while maximising cost efficiency is an increasingly difficult balance for Local Government bodies to strike. SCC helps establish and maintain that balance through a collaborative culture.
Local government bodies face pressures from a number of different areas. These include expectations from the public including personalisation of services, the need to do more with smaller financial resources, and dealing with the political implications of devolution, combined authorities and city deals.
There are many different solutions that bodies can deploy to solve these challenges, and the core theme that runs through most of them is a fresh, flexible approach to technology.
Key challenges
Digital transformation
The turbulence of the pandemic demonstrated the vital need for all government agencies to have a digital strategy. This should encompass a crisis-resistant digital infrastructure and the ability to continuously improve processes and find efficiencies.
Business continuity
Local government agencies need to maintain services for their communities in all circumstances, even through disruptions like security breaches, extreme weather, power outages and wider changes in the political landscape.
Communication
Effective local government needs strong connections and communication with people at an individual level, but this can be difficult when the communities being served are so large. Efficient and effective engagement is crucial to help people trust local government and feel that they’re being heard.
Staff recruitment and retention
Local authorities are increasingly having to battle the private sector to attract and retain talented staff. With employees wanting higher salaries to deal with cost of living issues, and flexible working including remote work options, the public sector has to work hard to compete.
Financial challenges
As well as having budgets squeezed by central government, rising costs (especially the cost of energy) are ramping up the financial pressure on local authorities. This is making it harder than ever to deliver the quality of service expected by the public.
Sustainability
The UK Government’s Green Agenda aims to reduce overall UK emissions by 68% by 2030, and to reach the legislated target of Net Zero carbon emissions by 2050. Local governments have a major part to play through clean air zones, sustainable housing, greener energy use and more, without compromising service delivery.
Digital transformation
The turbulence of the pandemic demonstrated the vital need for all government agencies to have a digital strategy. This should encompass a crisis-resistant digital infrastructure and the ability to continuously improve processes and find efficiencies.
Business continuity
Local government agencies need to maintain services for their communities in all circumstances, even through disruptions like security breaches, extreme weather, power outages and wider changes in the political landscape.
Communication
Effective local government needs strong connections and communication with people at an individual level, but this can be difficult when the communities being served are so large. Efficient and effective engagement is crucial to help people trust local government and feel that they’re being heard.
Staff recruitment and retention
Local authorities are increasingly having to battle the private sector to attract and retain talented staff. With employees wanting higher salaries to deal with cost of living issues, and flexible working including remote work options, the public sector has to work hard to compete.
Financial challenges
As well as having budgets squeezed by central government, rising costs (especially the cost of energy) are ramping up the financial pressure on local authorities. This is making it harder than ever to deliver the quality of service expected by the public.
Sustainability
The UK Government’s Green Agenda aims to reduce overall UK emissions by 68% by 2030, and to reach the legislated target of Net Zero carbon emissions by 2050. Local governments have a major part to play through clean air zones, sustainable housing, greener energy use and more, without compromising service delivery.
How SCC can help
At SCC, we understand the challenges that local governments are currently facing. We have many years’ experience working with local government bodies across the UK, helping them deploy the solutions they need to address these pressing challenges.
We provide an end-to-end approach that supports our customers at every stage of their technology deployment journey, across the discovery, design, supply, implementation, management and optimisation stages.
Core solution components
Cloud technology is vital to addressing the challenges facing local government bodies, especially in helping workforces collaborate and communicate, and enabling integration between important applications
Cloud-based technology
By deploying Distributed Cloud services, the next generation of cloud computing, we can help better support new working practices today and tomorrow. This can help increase staff productivity and bring people and information together, wherever and whenever people work.
Omnichannel contact solutions
Our solutions can deliver omnichannel contact capabilities to local government bodies, enabling seamless customer experiences however they get in touch. It can even support the ability for a conversation started through one channel to easily be continued on another (e.g. email, then phone).
Cloud-based communications
We can support secure, integrated, real-time communications, file sharing and video conferencing, which can be overseen from an all-in-one workspace. Suitable for every size of local authority, our platform can remove productivity barriers around staff mobility and collaboration, which in turn can elevate customer experiences.
Collaboration and communication solutions
Our expertise is ideal for maximising the potential of market-leading collaboration tools. The likes of Microsoft Teams Rooms voice communication, collaboration spaces as-a-service and other innovations make flexible working easy and practical, and day-to-day operations greener.
Partners
At SCC we are proud to work closely with a number of our partners in providing the best solution possible for our customers
Want to learn more?
Get in touch.
How we might use your information
We may contact you by phone or email, if you have not opted out, or where we are otherwise permitted by law, to provide you with marketing communications about similar goods and services, the legal basis that allows us to use your information is ‘legitimate interests’. If you’d prefer not to hear from us you can unsubscribe here. More information about how we use your personal data can be found in our Privacy Policy.