Optimise your technology deployment through our comprehensive training and adoption services.
We understand that to realise the value of hybrid work and collaboration, the human user is as important as any product or service we provide. Training and adoption are key to any solution.
Along with paper and video based ‘how to guides’, we provide an extra layer of adoption services that seeks to.
- Map technology to use case specific scenarios
- Understand a ‘day in the life’ of Persona based user journeys and provides customized services (if necessary), to enable specific outcomes
- Roll out user ‘best practices’ across the organisation
- Layers on workflow optimisation solutions for onboarding, training, virtual Advisors, agile devops, town halls, sales & marketing, and many more
The aim is to show individuals how others are harnessing the power of the modern collaboration platforms to truly embrace the advantages and benefits of Hybrid work.
Our Process
Discovery Phase
We start by understanding your teams, their workflows and user cases. This helps us map typical meeting requirements, interactions and required outcomes whilst also assessing culture and organisational readiness.
Concept
We create a Champions program to support the rollout and start governance, early adopter onboarding and gather feedback. At this stage we set the foundations by defining usage scenarios, creating collateral and operational process flows. We will then begin dry runs which incorporate reviews, remediation, and re-runs as necessary.
Roll out and manage
As we begin to scale out the project, we first define the outcome and success criteria. We also look at ways to optimise feedback and reporting and drive awareness to team before implementing training. Service Health reviews are also built in to provide a constant feedback loop.
Benefits
Processes
Improve efficiency, productivity, & create resilient operational models
People
Enhance flexibility, encourage work life balance, improve employee satisfaction, normalise the culture of bridging of physical and digital spaces
External Engagement
Enable the forming of matrix teams with Customers, Partners, and Suppliers by sharing with third parties your new way of working, or being able to adopt theirs
Business Operation
Cut costs and wastage, reduce environmental impact, and promote sustainability & green agenda, accelerate digital business transformation & remote customer service models
Want to learn more?
Get in touch.
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