Cloud Telephony

Enhancing your communications through secure cloud voice telephony.

Just like many essential IT services, you can now consume telecommunications through the cloud. No longer do you have to have an on-premise PBX with all the associated costs, you can simply choose to connect to a cloud service that enables your workers to communicate, real time, from anywhere at any time.

This, can be provided through a number of Unified Communications app, however, voice is not limited to softphones and users can communicate through a plethora of handsets to meet any budget.

Users can simply choose to communicate through an app on their existing mobile phones, meaning all services are still provided and secured by your organisation, enabling even remote onsite workers, and reducing the likelihood of ‘shadow IT’ workarounds being used.

Cloud voice communications are simple to deploy, easy to manage and are typically consumed through an as a Service model (XaaS).


Cloud services can actually be more, rather than less secure. Providers use the very latest encryption techniques to secure your voice and deploy regular updates at a frequency that would be impossible for on-premise solutions.


With a cloud based telephony solution, all you need is an internet connection and you’re connected anywhere.

Consume services the way users want

Telephone, laptop, mobile. Users can connect to their business voice system on any device of their choosing.

Cost effective

One simple, predictable monthly fee which includes licensing, PSTN connections and calls, updates and innovation and support.

Trust is key for any cloud based solution

Security should be at the forefront of any cloud telephony solution and cloud based telephony can actually be more, not less, secure than an on-premise solution. With complex encryption techniques and continual upgrades, cloud vendors are able to secure your voice as soon as a threat becomes known, far quicker than it would take to update your on-premise solution and without the need to costly system and app upgrades.

Ensuring you get the maximum return on investment

ROI is clear to see when comparing cloud based telephony to an on-premise solution. A Forrester study suggests up to 42% saving when considering all aspects for example:

  • Power requirements
  • Staff
  • Ongoings support
  • Upgrades
  • Hardware
  • Data centre rental
  • PSTN Call Costs

With a cloud based phony system solution, typically, PSTN circuits, support and updates are all including in one monthly fee, meaning predictable budgets with no surprises, no periodic system upgrades (eliminating planning and downtime) and lower technical resourcing costs.

Unparalleled flexibility

One of the most important things about a cloud telephony solution is its flexibility. Flexibility to add or reduce users, flexibility to work from anywhere, flexibility to integrate with previously siloed solutions through APIs and even the flexibility to migrate to the cloud at your own pace.

Your customers and employees are demanding more from you. Customers want the ability to contact you in ways they decide, not how is dictated to them, and employees want the flexibility to work from anywhere with the best tools on the market to ensure they are efficient and effective.

Cloud communication solutions are continually updated with new features and these are made available to users in real time.

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