Intelligent Remote AV Monitoring 24/7
For organisations that wish to understand the benefit and user experience of a particular product, our Proof of Concept (POC) service framework provides a time bound, fixed scope, step-by-step methodology for Test and Acceptance.
Today, workplace technology is business critical to organisations.
Meeting, briefing, collaboration, video conferencing and presentation facilities are all key operational assets. These facilities need to be ready to work when users need them and when they don’t it can have a major impact on business operations.
Vantage provides organisations with advanced and intelligent remote monitoring of business-critical workplace technology, helping to provide the reassurance that vital AV and communication assets are pro-actively monitored and are ready when called upon.
Key Benefits
Increase in user adoption and confidence
On site engineer support
Maximise room availability
Reduced facility downtime or outages
24/7 real time monitoring with incident management
Proactive remote engineer support
Remote software upgrades ensuring optimum performance
Asset management reporting
Centralised helpdesk dashboard
Manufacturer and product agnostic
Issues resolved before they impact on facility users
24/7 Real-Time Monitoring
Vantage monitors every aspect of your AV environment, 24/7. We will be the first to know if and when something goes wrong, often before the facility user.
Vantage doesn’t stop at just monitoring your environment. Remotely, and securely accessing your AV facilities via Vantage allows our engineers to resolve many issues without having to visit site. This significantly increases swift resolution timescales and dramatically reduces system down time.
If an issue is discovered which can’t be resolved remotely, an onsite engineer visit will be arranged promptly. When on site you can be assured that our engineers have everything they need to resolve the problem and return your facility to full operational status as soon as possible.
Service Level Agreements
We understand the importance to our customers of effective solutions and the ability to call on knowledgeable, experienced, and pro-active support when issues do arise.
Our industry leading commitment to supporting our client’s environment is underpinned by a range of Service Level Agreements (SLA’s).
Our experts spend time understanding your business, enabling us to offer a completely tailored service, even down to individual rooms.
Functionality
View Device Status
Power Restarts
Limitless geography with local, national, and global monitoring
Software Provisioning of upgrades and updates
Room or entire estate wide monitoring
Multi layered secure connectivity options
Want to learn more?
Get in touch.
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